Services

We welcome all new patients to our practice. Please make an appointment by telephone 3806 0077.

You may wish to download, print and complete our patient enrolment form. Please complete a separate enrolment form for each member of your family and either fax back to 3806 3409 or bring with you at the time of your appointment.

Book online right here or telephone for your appointment on 3806 0077. Appointments are preferred as they minimise your waiting time and ensure that you see the doctor of your choice at a time convenient to you. Emergencies will be seen at any time.

Patients are seen in the following order:

1. Emergencies
2. Patients with appointments
3. Patients without appointments.

Appointments are usually booked at 15 minute intervals. At times a long appointment may be necessary: for example if you wish to discuss more than one issue or require an insurance medical. Please advise us when making your appointment.

Appointments are available every day for urgent bookings. Please telephone the practice from 7:00am onwards and as early as possible when you have determined that your medical concern is urgent. You may be asked to speak to a doctor or a nurse to determine the best approach to managing an urgent appointment.

Patients who attend the practice without an appointment will be given the next free available appointment with a doctor. In the case of a patient presenting with an urgent medical problem, the patient will be triaged by the nurse or a doctor who will determine the best approach to managing the medical concern.

Our aim is to see patients on time. We realise that you often have other obligations. If we are running late, it may be the result of an emergency and we appreciate your patience. You may phone the practice before your appointment to check whether your doctor is running on time.

If a booked appointment is not attended by you, the practice may charge a cancellation fee of $60. Please note that this is a private fee and is not refundable under Medicare.

Home visits can be pre-arranged with some of our doctors. Please see reception staff.

National Home Doctor Service provides a bulk billing service to its members. To join please ask one of our reception staff or call the number below.

After Hours Care is provided 6.00pm to 8.00am, weekdays, from noon on Saturdays and all day Sundays and public holidays.

National Home Doctor Services
Phone 137245 or 07 3835 1012 or 000 in an emergency

• Consultation up to 10 minutes – $64 standard / $54 concession (Medicare Rebate $37.60)
• Consultation up to 20 minutes – $79 standard / $69 concession (Medicare Rebate $37.60)
• Consultation up to 30 minutes – $115 standard / $105 concession (Medicare Rebate $72.80)
• Consultation up to 40 minutes – $139 standard / $125 concession (Medicare Rebate $72.80)

•  Children under 16 years and DVA patients are bulk billed
• Pension and Concession Card holders are charged at a concessional rate.
• Worker’ compensation consultations may be billed to Workcover, however, the patient will be required to reimburse the practice for any claims rejected by Workcover.
• Insurance, drivers and pre-employment medicals attract a non Medicare refundable private fee.
• Mirena insertion is $180 (Medicare rebate of $44.55) plus a non rebatable medical consumable fee of $20
• Most procedures and wound dressings attract a fee in addition to the consultation fee (list of fees displayed at practice reception)

We charge a consultation fee to see our doctors. Fees must be paid in full at the time of the consultation. We accept cash, EFTPOS and credit cards.

We are happy to lodge an electronic claim to Medicare on your behalf enabling you to receive your rebate into your account at the same time as settling your account.

We ask that you request sufficient prescriptions until your next appointment date.

Specialist referrals are only valid for 12 months and cannot be backdated. The Doctors at our practice prefer to see you to check on the ongoing need for you to see your specialist and update the specialist about your progress.

Referral to a new specialist doctor always requires a consultation with your doctor.

Hence, an appointment is necessary for all referrals and it is suggested that an appointment is made at least a week before visiting a specialist.

Our practice is committed to a proactive approach to the health care of our patents. Unless you request otherwise, we may place you on a recall list for preventative health checks, such as Pap Smears, Diabetes and Heart Disease Care, COPD management, annual Health Assessments for the over 75’s and other advisable checks. You may be contacted by telephone, regular mail, registered mail or SMS, unless you advise us otherwise.

Our practice participates in National, State and Territory reminder systems. Unless you request otherwise, you may be placed on these preventative health registers.

Doctors do not routinely take calls whilst in a consultation. Please leave a message with the receptionist who will forward your request onto the doctor who will return your call as soon as possible.

To book a translator please speak to the reception staff.

Translating Interpreting Services: 131 450
Auslan Phone 1800 246 945

www.tisnational.gov.au

We abide by the Australian Privacy Principles. For information on these principles go to the Privacy Fact Sheet 17 written by the Office of the Australian Information Commissioner.

This Practice has developed a policy to protect patient privacy in compliance with privacy legislation. You may inspect the privacy policy on request. Patients have the right to access their personal health information under the Privacy Amendment Act 2000. For a copy of our privacy policy click here.

From time to time, doctors of our practice participate in medical research projects and may use de-identified data for this purpose. Consent forms will be given to the patient prior to any participation in any research projects. If you have any questions please see reception staff.

We strive to deliver the highest standard of family health care in a friendly and supportive environment. We welcome your feedback to continually improve our services. A patient feedback box is located at reception if you wish to provide feedback at any time.

At times, our practice invites patients to complete a confidential questionnaire on their views of the practice. If you are interested in the results of our most recent survey click here.

If you are unhappy with any aspect of the care you receive it is generally best to speak directly to one of our doctors or nurses first. If you remain concerned, please phone or write to the Practice Principal.

Should the matter not be resolved to your satisfaction after bringing it to our attention consider contacting the Health Quality and Complaints Commission ph 133656 or www.oho.qld.gov.au.