Services
General Practice
The doctors working from the Hyperdome Shopping Centre location are trained across a range of specialist services. These are just some of the featured services offered.
Skin Cancer Screening
Screening, surveillance & diagnosis
LEARN MOREIRON INFUSIONS
WHO SHOULD CONISDER AN IRON INFUSION
Mental Health
ANXIETY, DEPRESSION, TRAUMA
Diabetes Management
Counselling
Our doctors offer a holistic approach to all consultations
CONTRACEPTION
IMMUNISATION
Asthma
Asthma diagnosis and treatment
Arthritis Care
Arthritis treatment and management
Minor Surgery
Minor surgery treatments
Maternity Care
Family Planning, Maternity Care, Baby Growth
Heart Care
Heart Disease Management
Weight Management Services
Dietary care, Gastric Banding Aftercare, Goal Setting
Women's Health
Health checks & Well Being
Men's Health
Health Checks & Well Being
Medical Checks
Health Care Checks, Aged Care Assessments
OHS & Work cover
Management Services
SERVICES OFFERED
Appointment FAQs
All new patients are welcome. Please make an appointment by telephone 3806 0077.
You may wish to download, print and complete our patient enrolment form. Please complete a separate enrolment form for each member of your family and bring with you at the time of your appointment.
Book online right here or telephone for your appointment on 3806 0077. Appointments are preferred as they minimise your waiting time and ensure that you see the doctor of your choice at a time convenient to you. Emergencies will be seen at any time.
Patients are seen in the following order:
- Emergencies
- Patients with appointments
- Patients without appointments
Appointments are usually booked at 15 minute intervals. At times a long appointment may be necessary: for example if you wish to discuss more than one issue or require an insurance medical. Please advise us when making your appointment.
All Doctors at this location run their own independent medical services businesses. All clinical fees charged to patients are determined by the Doctor. Please refer to the doctors’ profile on the online booking app for their billing policy and a brief list of fees charged. Please call reception for more information on fees.
To avoid being charged a cancellation fee, patients must provide at least 4 hours’ notice before their scheduled appointment time. This allows the practice to offer the appointment to other patients waiting for an available appointment.
A non-attendance or late cancellation fee of $75 will be charged if the appointment is missed without providing the required 4-hour notice. This fee is a private charge and cannot be claimed through Medicare.
The cancellation policy applies equally to all patients.
Providing adequate notice for cancellations ensures appointment availability for all patients.
SERVICE FEATURES
Monday to Friday 7.00am to 1.00pm
For the convenience of our patients we have Sullivan and Nicolaides Pathology located within our practice.
National Home Doctor Service provides a bulk billing service to its members. To join please ask one of our reception staff or call the number below.
After Hours Care is provided 6.00pm to 8.00am weekdays, weekends and public holidays.
National Home Doctor Services
Phone 137425 or 07 3835 1012 or 000 in an emergency
Specialist referrals are only valid for 12 months and cannot be backdated. The Doctors at our practice prefer to see you to check on the ongoing need for you to see your specialist and update the specialist about your progress.
Referral to a new specialist doctor always requires a consultation with your doctor.
Hence, an appointment is necessary for all referrals and it is suggested that an appointment is made at least a week before visiting a specialist.
Our practice is committed to a proactive approach to the health care of our patents. Unless you request otherwise, we may place you on a recall list for preventative health checks, such as Pap Smears, Diabetes and Heart Disease Care, COPD management, annual Health Assessments for the over 75’s and other advisable checks. You may be contacted by telephone, regular mail, registered mail or SMS, unless you advise us otherwise.
Our practice participates in National, State and Territory reminder systems. Unless you request otherwise, you may be placed on these preventative health registers.
To book a translator please speak to the reception staff.
Translating Interpreting Services: 131 450
Auslan Phone 1800 246 945
We abide by the Australian Privacy Principles. For information on these principles go to the Privacy Fact Sheet 17 written by the Office of the Australian Information Commissioner.
This Practice has developed a policy to protect patient privacy in compliance with privacy legislation. You may inspect the privacy policy on request. Patients have the right to access their personal health information under the Privacy Amendment Act 2000. For a copy of our privacy policy click here.
We strive to deliver the highest standard of family health care in a friendly and supportive environment. We welcome your feedback to continually improve our services. A patient feedback box is located at reception if you wish to provide feedback at any time.
At times, our practice invites patients to complete a confidential questionnaire on their views of the practice.
If you are unhappy with any aspect of the care you receive it is generally best to speak directly to one of our doctors or nurses first. If you remain concerned, please phone or write to the Practice Principal.
Should the matter not be resolved to your satisfaction after bringing it to our attention consider contacting the Health Quality and Complaints Commission ph 133656 or www.oho.qld.gov.au.
