At Hyperdome Doctors and Skin Clinic, we are incredibly grateful to all our patients who took the time to share their experiences and provide feedback through our recent patient survey. Your thoughts and suggestions are fundamental in helping us understand what we’re doing well and where we can improve.
We want you to know that we are truly listening and committed to making changes that enhance your experience with us. Based on your feedback, we are taking the following actions:
- Waiting times: We are reviewing how appointments flow and exploring a new queue notification system to help reduce waiting times and keep you informed during your visit.
- Telephone access: We are assessing our phone reception coverage and conducting a review of patient feedback to improve how accessible and responsive we are when you call.
- Online booking: We’re excited to announce that in mid-November 2025 we will be switching to the HotDoc booking platform, which offers enhanced patient communication features and easier access to appointment bookings.
- Staff attitude: Our team continues to participate in ongoing training and recognition programs to maintain the friendly, professional, and caring service you deserve.
- Facility comfort: We are exploring options to update our waiting area to make it more comfortable and welcoming for you.
Thank you again for helping us grow and improve. Your ongoing support encourages us to strive for excellence in every aspect of your care. We look forward to continuing to serve you with the highest standards.
Warm regards,
The Team at Hyperdome Doctors and Skin Clinic
