Patient Survey Results and Improvements 2018

Patient Survey Results and Improvements 2018

At Logan Hyperdome Doctors we carried out our 2018 patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We are pleased to see our overall feedback has improved since the 2017 survey results were received and our focus is on continual improvement moving forward. We have once again listened to your concerns and have taken the following actions in order to make the improvements to patient care where you feel it would be most useful.

Waiting time in surgery – we have a new doctor starting in December 2018 to help relieve the waiting times during peak hours. We will always inform you on arrival if your doctor is running late and we invite you to call the practice to ask if your doctor is on time or not. We also ask patients to communicate with us and if a standard 15 minute appointment won’t be long enough to address your concerns please ensure you book a longer one. This also helps keep appointments on time and reduce waiting periods.

Telephone access to a clinician- this can be a source of frustration. We promptly put your call through to your Doctor when it is an emergency. However, all other requests are immediately sent to the doctor via our medical software messaging system and the message is electronically documented in your patient chart. Your doctor will review his/her messages throughout the day and you will have a response  within 48 hours.

Obtaining a home/other visit- some of our doctors will provide home visits to patients with special needs. Please see reception staff to arrange this.

After hours service- the National Home Doctor Service provides after hour care to our patients from 6.00pm weekdays, from 12.00pm on Saturdays and all day Sundays and public holidays. Please ring 13 74 25 for an appointment and let them know you belong to our practice, you can also book online on their website as per the link below. We will be promoting this service more in our surgery and online as a reminder that it does exist and may be of help when we are closed.

https://homedoctor.com.au/book-online

We invite feedback and suggestions at any time. Please get in touch with us if there is something you feel we can further improve on.

You can view our 2018 feedback and PAIS certificate here.